FAQ

HOW MUCH IS SHIPPING?

Shipping cost varies depending on your location and shipping options. The standard shipping is Free to Australia.

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

Please allow 24-48 hours for processing your order. After processing, your order will be ready to ship out. It usually takes only 4-15 business days to receive your product.

There may be delay in deliveries due to COVID-19

HOW DO I TRACK MY PACKAGE?

We will send you a tracking number when your order ships. Simply enter the tracking number to see the shipping status of your package.

CAN I CHOOSE ANOTHER CARRIER?

When you place your order at aussiespremiumstore.com.au, you may choose standard shipping or express shipping options with DHL and FedEx.

WHY CAN'T I TRACK MY ORDER ON THE WEBSITE?

Please note that the tracking updates will be displayed within 24 hours after your order is dispatched. Therefore, if you can't find tracking information about your package, please try it later. If you do not see any updates after 24 hours, please contact us

WHY IS MY SHIPMENT STATUS NOT UPDATING?

Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs or backlogs. Please contact us if you notice any delays in your shipment.

HELP! THERE'S A PROBLEM WITH MY SHIPMENT!

If there's an issue with your package, please contact our Support Team. Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.

SOME ITEMS FROM MY ORDER ARE MISSING/DAMAGED!

Upon receipt of your order, you realised that some items are missing/damaged? You should contact us within 3 days from the delivery date. Any claims made after 3 days will not be accepted